Quote:
Originally Posted by BlackArcher101
What was the problem with fedex to lethbridge?
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I had a time sensitive shipment coming to me from Texas. I needed it in 10 days. Normal service should have sufficed, but I sent it Air Express or whatever they call it, just to be safe. This is supposed to take 4-5 days at most.
It got to Calgary in a little over 24 hours, and then was just sitting there for days. No one would tell me why or offer me an explaination.
Seven days later I got a letter saying that I need to pay the duty before they will ship it because they use a
third party delivery service in Lethbridge and they do not allow them to collect COD. I got this letter the day before I needed the shipment (9 days into the total delivery time).
I called and paid the second the letter came. They assured me that it would be cleared ASAP and delivered the next day. Someone would call to confirm this all happening.
Call never came.
I called back and it still hadn't cleared customs. No big deal yet, it would still clear in time, someone would call and confirm. No call.
The day I need the item arrives and it still hasn't cleared customs and no one as called to explain this to me.
By this point I am getting pissed. Its too late now though, so whatever, nothing that anyone can do is going to get this here in time, so no point in blowing a gasket.
Four days later, or two weeks after shipping my package comes.
It was delivered by a
FedEx driver who says he does all the residental and commercial deliveries for Lethbridge.
I called back and all they had for me was a "sorry". Supervisor would call me. That was three days ago... still no call.
That same day I wrote a letter to PR department, an auto-response indicated that I would receive and email or phone call within 48 hours to address my concerns. Yesterday I got a nice care package with some chocolates in it.. still no call or email.
This is why I will aviod FedEx to Lethbridge in the future.