Zen is a better machine, but in the world of MP3's - that doesn't matter.
Reason's your mom wants an iPod:
1. iPod's are sleek and sexy and all the kids have one. She'll feel cooler with it.
2. iPod's have a whole industry of add-ons for them. Speakers, Cables, etc.
3. iTunes, when used basically, is very easy
4. iTunes has very strong integration with the iTunes Music Store, making her life easy to get new music
This really should not be an issue. If you were getting one for yourself, that may be different. Some want to go against the grain, some want additional features.
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