With my dealing with Best Buy, I felt generally hosed for one. I got the dreaded ring of death. I had an extended warranty for the Xbox 360 from Best Buy, so I went there thinking that I would be able to get a new one on the spot. Unfortunately they were not willing to do that so they took my Xbox to be sent into Microsoft to see if it could be repaired. I come back three weeks later to find out that my Xbox could not be fixed, so only then did I receive a new system. And the real kicker is that afterwards they explained to me that now my 2-year extended warranty was "used up" now that my xbox had been replaced and that if I had further issues with my Xbox 360, I would have to buy another extended warranty. I declined buying another warranty seeing as this was just BS. Luckily it was the right choice because since then Microsoft has come out with their own 3-year warranty for the red ring of death.
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