We moved into a new house a few months ago and were going to go with Rogers. They couldn't get a guy out to the house to connect us until a week after we moved in... and then the day that was supposed to happen our phone still didn't work. We called them and they said they would send someone in 2 days. We just said 'forget it, we won't be using your service, we're going with Shaw'.
A month later we get a bill from Rogers for a month of service, and the charge to hook up the phone which was never hooked up. We had been using Shaw the entire month and they'd been great.
My wife had 3 or 4 talks with Rogers customer service over the next few weeks... waiting on hold for over 30 minutes each time she called them. Each time she would tell them the story from the start because they 'had no record of this'. It was getting ridiculous. Nothing was ever fixed, and they would end up contacting us that we had an overdue bill after it was 'sorted out' with them multiple times.
Stay away from Rogers home phone. Shaw has been great.
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