Quote:
Originally Posted by CorsiHockeyLeague
Thing is, it's rare that I actually get bad service nowadays.
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Agreed, it's hard to find bad service. But when you get it, it's the grand slam of bad service.
We had service for Valentine's Day brunch that was genuinely, breathtakingly bad at Flower and Wolf in Eau Claire for their brunch 'all you can eat'. $44 a person, okay great, let's go for it. We ordered three things, got them and liked them so decided to try a few more items... but 20-25 minutes later, nothing from our second order had come out. I get the server's attention, he comes over and tells us somehow our order got missed -- he doesn't say whether he forgot to enter it, or the kitchen forgot to fire it, or they were taken to the wrong table by mistake. In any case, he says he'll get it taken care of. Okay, just make it right and I'm happy, a mistake is a mistake.
Another 20 minutes later and we've still not gotten anything we've ordered. I get his attention and he comes back to the table and I ask where our stuff is. He gives me this clueless expression like he has no idea what I'm talking about. "We ordered [items], you said there was a mistake and you'd handle it, is it coming soon, or...?" He replies that it was missed and therefore not coming, and was wondering if we were ready to order more stuff... as though our order was going to
change from the items we had now been waiting like fifty minutes for. It's now over an hour into being seated.
I'm realizing that this is not going to get better with this server. I ask for the bill, and
fifteen minutes later, he brings it to us. Still $44 x 2, no adjustment whatsoever to the bill. We've been served three items (of the eight we ordered in total) plus two cups of coffee... for $88.
I politely informed the manager that I wasn't paying the bill as presented and explained how poorly our nearly hour-and-a-half at his restaurant has gone. Slow mediocre service is one thing, this was an affront to the service industry entirely.