Quote:
Originally Posted by curves2000
GMG's how often I come across professional trades people cutting corners, any person in their work actually. It's one thing to say you can't or won't do something but it's another thing to lie when it can cost significant money down the road.
Took an older work truck in for service at a dealership since my 1st experience was amazing and the work required (CVT trans service) I wanted confidence in the work. Got the top tech and shop foreman to do the work, great!
Same thing 10k later and also a great experience! The quick multi point inspection report indicates all sorts of things checked and most probably were. Rear Dif, transfer case was checked and all good but when I took the car to another tech I use for more work a few days later and he asks about my last time changing the fluids, shows me drain plugs and covered in metal material, clearly never checked. Why lie dealership? I will gladly pay $125 for the service, its required!
2 weeks ago take my fathers new RAV 4 for oil change way earlier than called for as I don't like long oil change intervals. I have pre-paid for 6 oil changes and extended warranty. Everybody trying to talk me out of it on the phone and in person so I am concerned they won't do the work. I place some tape over the access panel and do a few other little things as a test. Low and behold the work most likely NOT done yet I was charged. This occurred with them fully knowing I am friends with management so now I have to have an uncomfortable conversation with them.
Doing quality work on expensive items is important. This isn't like lying that some special item on the menu at a restaurant is amazing when it may not be, this has financial repercussions. Be dilligent out there, keep proof and if you catch people in lies, call them out!
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Are there two different companies involved here or just the dealer? What do you mean the work was most likely not done? Are you uncertain if your trick proved your suspicion? Everything they did should be written up in their report. If they said they changed the oil or used however many litres they used of such and such fluid, that is normally always in the service report. Also, if you are suspicious, I wouldn’t mention your tape trick at all when you go back to talk to them. If you bring it up, they would probably just hand wave it off and say they put it back or whatever.