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CRXguy · 07-31-2007, 07:27 PM

NOTE: NEW WARRANTY STATEMENT, June 21, 2007

from Subaru or America (SoA) and Subaru Canada Inc (SCI).
The statement basically says the US warranty is now officially honored for Canadians purchasing US models, and simply that warranty work has to be done at either a US dealer OR if at a Canadian Subaru dealer, paid for by the customer and then reimbursement comes to the customer from SoA.
This is effective June 21, 2007 and applies to any year new or used U.S. spec Subaru purchased by a Canadian resident and immediately registered in Canada.
Yes it is retroactive. Yes it applies to used cars US spec cars previously registered in the US, purchased in the US, and then immediately registered in Canada.

the statement
June 21, 1007
Dear Subaru Dealer
Re: change of warranty reimbursement for Canadian citizens purchasing a Subaru
Subaru of America (SoA) has formalized a reciprocal warranty agreement with Subaru Canada Inc (SCI). There are important elements to this agreement which have changed that will impact the procedure for certain warranty claim reimbursements.

Procedure Change
If a Canadian citizen purchases a Subaru vehicle in the US with the intention of immediately registering the vehicle in Canada, they must be notified by the selling dealer that the Subaru Limited warranty specifically states, "Any and all repairs must be performed by an authorized Subaru Dealer in the United States." Therefore, Canadian residents who purchase a Subaru in the US, then registers the vehicle in Canada, will have 2 viable options for obtaining warranty repairs.

1. return the car to the US for all warranty repairs at an authorized Subaru dealer at no charge, or
2. Have the car repaired at an authorized Canadian Subaru dealer, pay for the repairs, then submit a copy of the repair order marked "Paid" for reimbursement to SoA through the CDS (customer dealer services), address Subaru of America, Inc, Subaru Plaza, PO Box 6000, Cherry Hill, New Jersey, 08034-6000, USA, phone 800 SUBARU3.

In the interest of full disclosure to the Canadian purchaser, please ensure that all sales personnel and aware of this warranty limitation and the requirement to notify the customer.
Procedures which did not change.

Subaru owners with a permanent US residence (address) who are owners visiting Canada or Canadian owners visiting the US will mutually be able to obtain warrantable repair in the country they are visiting under the terms of the respective warranty. This element is unchanged from previous agreements and has been in practice by both SoA and SCI for some time. It is important to note that a Canadian citizen repatriating to Canada after purchasing a Subaru in the US and registering it at a US address may obtain warranty repairs at an authorized Subaru dealer in the US or Canada without having to pay for the repairs first. This also holds true for a US citizen relocating to Canada after having registered their
Subaru in the US.
SoA has agreed to perform warranty repairs on all Canadian Subaru vehicles under terms of the Canadian warranty regardless of the customer's residency without requesting payment directly from the customer.

07-31-2007, 07:27 PM	#29
CRXguy Powerplay Quarterback Join Date: Apr 2005 Location: Calgary, AB Exp:	NOTE: NEW WARRANTY STATEMENT, June 21, 2007 from Subaru or America (SoA) and Subaru Canada Inc (SCI). The statement basically says the US warranty is now officially honored for Canadians purchasing US models, and simply that warranty work has to be done at either a US dealer OR if at a Canadian Subaru dealer, paid for by the customer and then reimbursement comes to the customer from SoA. This is effective June 21, 2007 and applies to any year new or used U.S. spec Subaru purchased by a Canadian resident and immediately registered in Canada. Yes it is retroactive. Yes it applies to used cars US spec cars previously registered in the US, purchased in the US, and then immediately registered in Canada. *the statement* June 21, 1007 Dear Subaru Dealer Re: change of warranty reimbursement for Canadian citizens purchasing a Subaru Subaru of America (SoA) has formalized a reciprocal warranty agreement with Subaru Canada Inc (SCI). There are important elements to this agreement which have changed that will impact the procedure for certain warranty claim reimbursements. Procedure Change If a Canadian citizen purchases a Subaru vehicle in the US with the intention of immediately registering the vehicle in Canada, they must be notified by the selling dealer that the Subaru Limited warranty specifically states, "Any and all repairs must be performed by an authorized Subaru Dealer in the United States." Therefore, Canadian residents who purchase a Subaru in the US, then registers the vehicle in Canada, will have 2 viable options for obtaining warranty repairs. 1. return the car to the US for all warranty repairs at an authorized Subaru dealer at no charge, or 2. Have the car repaired at an authorized Canadian Subaru dealer, pay for the repairs, then submit a copy of the repair order marked "Paid" for reimbursement to SoA through the CDS (customer dealer services), address Subaru of America, Inc, Subaru Plaza, PO Box 6000, Cherry Hill, New Jersey, 08034-6000, USA, phone 800 SUBARU3. In the interest of full disclosure to the Canadian purchaser, please ensure that all sales personnel and aware of this warranty limitation and the requirement to notify the customer. Procedures which did not change. Subaru owners with a permanent US residence (address) who are owners visiting Canada or Canadian owners visiting the US will mutually be able to obtain warrantable repair in the country they are visiting under the terms of the respective warranty. This element is unchanged from previous agreements and has been in practice by both SoA and SCI for some time. It is important to note that a Canadian citizen repatriating to Canada after purchasing a Subaru in the US and registering it at a US address may obtain warranty repairs at an authorized Subaru dealer in the US or Canada without having to pay for the repairs first. This also holds true for a US citizen relocating to Canada after having registered their Subaru in the US. SoA has agreed to perform warranty repairs on all Canadian Subaru vehicles under terms of the Canadian warranty regardless of the customer's residency without requesting payment directly from the customer.