unfortunately i believe the crazy lady is correct and here's why:
lets say you were married and were getting a divorce, you moved but the soon to be ex kept the house. lets also say you are a crazy who will do anything to hurt her or the children. one of these crazy things is to do things like go and steal all her parcels, be it for her home business, documents regarding the divorce etc. hell maybe you are even there to steal the gifts grandma sent to the kids for their birthday.
this is why they often make sure that either just the address or the name and address match. essentially it is just a security issue.
i once worked at a postal outlet and i was actually given the exact same example story by a cop who i did not ID for his parcel. according to canada post you should ask for id from every person and if the address doesn't match they don't get the parcel.
of course if your name is on the parcel it and you have a second piece to confirm the new address you should be ok.
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