[Locke]

I'm not too fussed about user reviews, hey...I like getting raving reviews as much as the next guy, it makes me look good, it makes me feel good and I work in the Tax Business so 'positive re-enforcement' is very few and far between, so I'll take it when I can get it.

I also generally dont reply to reviews because, as was said, most people know that a 1-star is worthless. Its just someone with a grudge.

I replied to one review from this one person because she'd been waiting for me at my office and I was late.

She didn't have an appointment, didn't contact me in advance and my receptionist had just shattered his ankle and it was acting up so I had to pick him up to come to work.

Lady: "Well...you weren't on time!"

Who are you lady? If I'd known you were coming and you'd had an appointment I'd have called you and let you know. But I've got to take care of my staff.

Oh. Also. This business isnt a McDonald's Drive-Through. Don't just show up and expect service.

I could have been perfectly on time and had a dozen other appointments and you're still going to be sitting in my waiting room.