My biggest gripe with researching home builders is they place a ton of emphasis on the one year satisfaction survey. Any half competent builder will pull out all the stops at the one year mark for both the warranty for basic repairs and incentivizing the buyer to write a glowing review. It would be an entirely different story at the 5 or 10 year mark for some builders as many issues don’t show up until then and the first year is basically the honeymoon phase with a new build
That and the new home warranty they promote is absolutely useless
TLDR - take home builder ratings with a grain of salt
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