They should treat customer service like some countries treat the military and make it mandatory to do one year of service. Would probably fix a lot of problems.
It would teach people what exactly the person behind the counter (or your server, or whatever role) is actually responsible for and what they can actually control vs what they can’t, teach them what kind of crap they go through in a typical day, and teach people valuable skills like how to be pleasant and kind even if you have to fake it and how to deal with bullies who pick on people smaller than them and, in turn, how to enrage those people for your own entertainment without doing anything wrong.
A real benefit to society, it would be.
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