Quote:
Originally Posted by DoubleF
I think it was last year and the year before? We already settled though which I think eliminates another shot. Pretty sure the earlier article said not to accept the refund as it could eliminate you from making the claim? That was my understanding last year and the year before as well.
I also don't think I have the boarding passes, app notifications etc. and stuff anymore to make the claim for the additional compensation. I also think that Westjet was being sneaky in forcing people to call in their claims so that there's barely any paper trail via emails and whatnot.
If I run into another scenario again (anticipate the possibility for next year), for sure I'll just give airhelp the 35% + VAT that it says on their site. But I'll also hit to hurt by screen shotting all of the notifications before they disappear to make the case stronger.
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They're definitely worth it. I submitted a claim through them about 18 months ago and it came back as a no, but then they emailed me again a year later and said wait, we've had some success getting claims for this flight and I was able to file a claim for about $500 (it was $750ish but they took their share, rightfully so in this case).