Just to follow up, we made it home last night on Delta/ WestJet.
In the end the only communication with AC was the original call that was dropped (with no follow up), a second call that was dropped immediately (again no follow up), and a missed call after two rings. We called one more time after that but had no success reaching anyone or receiving a call back.
Now the process of getting reimbursed begins. Thanks to all that provided insight into what lays ahead.
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