Quote:
Originally Posted by CliffFletcher
Even more so than most things in life, peoples' stated preferences around flying are not the same as their revealed preferences. The margins of airlines are very small, and the biggest factor in consumer choice is price. We have the service (or lack of) in the air industry because most people are looking for the cheapest and most convenient flight.
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Then why isn’t flair the most popular airline in Canada?
They suck. I will happily pay double to fly with an airline I know will get me there and won’t leave me stranded because their fleet is so small.
People absolutely will pay more for a better service. It’s a question of how much more.