Even more so than most things in life, peoples' stated preferences around flying are not the same as their revealed preferences. The margins of airlines are very small, and the biggest factor in consumer choice is price. We have the service (or lack of) in the air industry because most people are looking for the cheapest and most convenient flight.
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Originally Posted by fotze
If this day gets you riled up, you obviously aren't numb to the disappointment yet to be a real fan.
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