Quote:
Originally Posted by hixxes
We’re at the end of a family vacation in Greece, and were supposed to fly back tomorrow at noon via Montreal. Air Canada has cancelled our flight to Montreal and have said there are no options to book us on a similar flight with another carrier. They have offered a refund for the flight to Montreal, but as yet haven’t cancelled to flight from Montreal to Calgary.
A quick search shows numerous flights to get back to Calgary over the next couple of days. It is my understanding that the regulations state they have to book us on another flight, even if it costs more. They seem to be using the Montreal part of the trip as a reason to not do so.
Of course we have no one at AC we can talk to. And if we go ahead and book new flights I fear we will be on the hook for the totality of the new flights. We don’t want a refund, we want to get home.
It seems we are screwed. Anyone have any advice or tips to get this straightened out?
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They are lying to you. The air passenger rights guy says to not accept refund. They have to book you according to the rules. There are many people asking the same thing on Facebook. He says to call them on that. It’s because they lose money rebooking you. You can rebook and take to small claims which sucks ass.