So I've been somebody who has supported WestJet for quite some time, mostly as I really like the international links from Calgary. I pretty much fly WJ whenever I can and only really travel internationally.
I just came back from the Amsterdam - Halifax - Calgary flight, all in 737's, and it was quite disappointing. I felt bad for the dutch tourists on our flights who were getting that as their first experience in Canada.
First of all, in both flights the wifi wasn't working. That's a 7+ hr flight and then a 6.5hr flight (we spent an hour on the tarmac in Halifax). In both cases the FA's said that the Wifi wasn't working on the way out. I get that this happens, but for longer flights it really is unacceptable when you rely on Wifi for your entertainment system.
Secondly, they didn't load specials meals on the AMS - Halifax route, so my son who is a celiac didn't have food.
Finally, two of the FA's on the AMS Halifax flight made it very clear they did not have any desire to be working that flight.
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