I have several friends who work at CP and it is a pretty toxic enviornment. The hours suck and the whole system for booking on and off is brutal. I too thought it has to be simple as trains are running on a clock but it's crazy hard to manage the people. You basically have a window where you will get called in to drive a train, then you have to account for crew rest, duty time, a slight delay can push you out of your window. Someone calls in sick and the whole list gets bumped. The money is the only thing keeping most people there, it's easy to make $140k on a high school education. From what I see the management all comes up from the floor though and they don't do a good job of educating people management so it really seems like the only way to get people to move is to yell louder.
They also have a terrible attitude towards safety management. Every incident is blame and fire, rather than investigate and prevent. They could take a page from flight safety and really change the culture for the better.
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