[Maritime Q-Scout]

Turns out they had to cancel the return flight as it was with a different airline.

The refund will appear in 4-6 weeks (but she said check in 3-5 business days).

The thing is, I need the points to book the return fare (I'm about 6K points shy of not needing the refunded points).

This part is frustrating.

The people I've talked to were nice, but there's no problem solving, just "this is how it works".

Need to debate whether paying $400 to top up points is worth it, wait a week and see... not sure.

Mind's blown that they won't just rebook us.