OK, I listened to it. I think it exposes a sense of naivety in her optimism, and I'd love to see it revisited in 5 years.
It's easy enough to look at this issue in it's own bubble, as they do, referencing gay marriage success. But it ignores the reality of the world we live in today, which is not 2008. I'd point to something like how our views on climate change swayed to the point people almost cared enough to do something, before throwing it all away, even as the world boils around them. The problem is that you are asking people to go against their best individual interests for the good of everyone. That takes a lot of work to convince, but near zero effort to blow over. And social media has made it super easy to blow this stuff up.
Truth and facts are largely irrelevant to the opinions of most people, as we've seen in vaccine debates. If you can tie it back to faith, all the better, because then facts REALLY don't matter. You are now using their eternal soul as a weapon, and it's near limitless what you can get away with when you do that, because people have had a lifetime of indoctrination to believe the unbelievable. But even without religion, you can easily generate massive amounts of lies and deceit that are close enough to being believable that the caution principle comes into play, and people grasp to not changing for safety, either from fear or uncertainty. Play it safe.
Education is the way out of this, but we've accepted 45 person classes, religious indoctrination as a valid educational path that even the average CPer puts their child into because it's not so bad, or it's the easiest geographic choice, and symbolic book burnings so we are moving farther from that path succeeding too.
Anyway, I think the core idea that if you just be nice and meet people where they are that you will eventually get there may have worked in in the past, but it's far to easy to take all that work and bulldoze it with one lie today. Or maybe I've just watched the world turn to #### and I'm far to jaded with humanity to expect them to do any selfless good anymore.
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