Quote:
Originally Posted by iggy_oi
What “people should do” is quite subjective and opinions would vary from person to person. It’s kind of ironic that you would accuse me of being logically inconsistent when I’m basing my position on facts and your’s is based on emotion.
|
Your entire argument hinges on the assumption that a lack of discipline is evidence of employer consent; but that’s a logical leap, not a fact. Silence isn’t endorsement. By that logic,
any unenforced rule becomes void whether or not management is even aware, and employees bear no responsibility for knowingly ignoring it. That’s not how accountability works.
You said yourself that employees should follow direction unless there’s a safety issue. If an employee knows the policy -- follow customer delivery preferences, ie: deliver to the front door, back door, concierge, etc. -- and there's no explicit directive to do otherwise, then ignoring it is still a choice and a poor one. Management may be failing in enforcement, yes, but that doesn't absolve the employee of basic professional standards. Blame rests with both.
This is about basic expectations. If an employee is aware of a procedure and willfully ignores it, they’re not just a passive victim of lax enforcement -- they’re an active participant in delivering bad service.