[TorqueDog]

If a company has a rule and an employee knowingly violates it, they’re still making a choice. The fact that management doesn’t follow through with discipline doesn’t magically convert poor performance into acceptable behaviour. Failure of enforcement doesn’t excuse failure of execution.

This discussion started with real-world, lived experiences, not a courtroom. From a customer’s perspective, it’s not unreasonable to expect both the employer to enforce expectations and the employee to try to follow them. Your responses seem to consistently wipe the slate clean for the employee.