Quote:
Originally Posted by woob
I would suspect there's an aspect of Canada Post and/or the Union may have said "Look, yes we know customers can specify special instructions, but we frankly cannot hit those targets currently. So just ignore them for the most part."
If that is the case, then they should remove the option to specify instructions. Or clearly state that they'll make best effort to meet the special instructions but may be limited in doing so.
But agree with TorqueDog, if the option is still there and he's clearly outlined his wishes, then it's on the last mile carrier to fufill that part of their job duty until such a time that CP advertises differently to it's customers.
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Unfortunately in every single CBA there’s this one pesky clause called “Management Rights”. The long and short of it is that so long as the company isn’t violating any terms outlined in the CBA then they have the right to run their business as stupidly as they want to.
The employees duty is to follow the direction of management or face disciplinary action. It’s not the employees decision to make even if they know it’s the right thing to do so if CP says don’t follow the special instructions, they ain’t gonna follow them.