I'm numbering your post for ease of following the reply.
Quote:
Originally Posted by iggy_oi
1. Who would you blame in a situation when the workers are consistently allowed to not provide the service level you are expecting?
2. How do you know their employer isn’t instructing them to not follow the special instructions to save time and get on with their other deliveries?
3. Some CBAs do have that kind of language in them and some don’t, I think you’d actually be surprised at how few do. But let’s say that the CP CBA does, in that case what is leading you to believe that management isn’t directing, enabling or at the very consenting to allow these employees to perform their job in this manor?
4. Or maybe, just maybe, the company is completely ok with what the employees are doing.
5. I don’t set the expectations for how either do their jobs, their employers do. 
6. But if they aren’t being managed and told they are not doing their job properly then I have a hard time placing the blame for that on the employee regardless of which company they work for. |
- In your hypothetical situation? Both. Managers need to manage properly, employees need to actually do the job they're paid to do. If this were to accurately describe this situation? Still both, while also recognizing that the person who has the last possible opportunity to do the job properly should bear the blame for not doing so; these are grown adults. It's why an individual poorly performing employee would get fired before the manager -- unless you can demonstrate the problem exists higher up the chain of command, but this makes an assumption we don't have information to justify making.
- I don't, but applying Occam's razor would dictate that I would need to make more assumptions to take your position.
- See #2; nothing, but again -- Occam's razor: I have to assume more -- much of which goes against the way most companies are run -- with the exact same information to take your position over mine.
- This seems unlikely given how little the company and the employees (or at the very least, the union representing them) appear to agree upon.
- Customers have expectations of the companies they do business with. A company's employees are the face of said company, meaning our expectations as customers are delivered upon (or not) by those representatives. I would hold someone in a well-compensated full-time role to a higher standard than someone working an entry-level part-time gig at the deep fryer after school.
- Hypothetical situations, "let's say", "maybe"... "if". As the great Gino D'Acampo once said, "If my grandmother had wheels, she would have been a bike."
To hold your positions require one to make a
lot more assumptions than I care to, but if you're comfortable with that then be my guest.