Quote:
Originally Posted by TorqueDog
Sadly, no one is getting reprimanded for "being too goddamned lazy to actually attempt to deliver a parcel".
I can be home awaiting a delivery with my tracking app updating me on the status and then suddenly "Delivery attempted, no answer, pickup notice left". No attempted buzz, nothing. I stopped complaining after a while when the response was always "We'll make a note. You can pick this one up tomorrow after 1 PM at [post office]".
I did get really above and beyond service one time from a Canada Post phone representative who helped with a mis-routed parcel, he really killed it. If the carriers themselves gave half of a crap as much as this one dude did about doing a great job, it would be a different company.
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So you’re just gonna give management a pass on not, you know, managing?
Not sure what point you’re trying to make here.
I do appreciate that you’re operating on the assumption that nothing happens to the carrier anytime a customer makes a complaint. Unless of course they call you back to tell you that they didn’t do a thing about it, but I suppose you’d just blame the employee for that too right?