It's probably too early to celebrate but CRA actually did answer the phone today and reset my Netfile so we'll see what happens tonight. I'll give credit where credit is due if the issue has been resolved. Both agents I talked to were professional and this time around there was actually a callback feature (and it worked!) so I didn't have to sit on hold for hours like the previous two attempts.
Edit:
Final tally is 11 days of trying by phone before successfully talking with a human.
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