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Devils'Advocate · 07-12-2007, 07:32 PM

I've been a member of zip.ca for about 6 months now. However, in June, a DVD did not arrive. I waited two full weeks and nothing. So I contacted zip.ca and they classified the DVD as "stolen". Which means that you lose a DVD slot for a month *AND* you lose ziprefill for the rest of your membership.

I complained bitterly that I shouldn't have to lose either of those things for a DVD that didn't show up. After fighting with them and threatening to cancel my membership, they relented and restored the slot/ziprefill.

Now it is July, 6 weeks later and guess what - another DVD has come up missing. I'm thinking that rather than go through that again, which will be harder this time since one didn't show up last month, that I should just pay the replacement cost for the DVD that didn't show up. I'd hate to cancel given how much cheaper it is than renting from Blockbuster.

07-12-2007, 07:32 PM	#1
Devils'Advocate #1 Goaltender Join Date: Jul 2005 Exp:	Zip.ca DVDs gone missing I've been a member of zip.ca for about 6 months now. However, in June, a DVD did not arrive. I waited two full weeks and nothing. So I contacted zip.ca and they classified the DVD as "stolen". Which means that you lose a DVD slot for a month AND you lose ziprefill for the rest of your membership. I complained bitterly that I shouldn't have to lose either of those things for a DVD that didn't show up. After fighting with them and threatening to cancel my membership, they relented and restored the slot/ziprefill. Now it is July, 6 weeks later and guess what - another DVD has come up missing. I'm thinking that rather than go through that again, which will be harder this time since one didn't show up last month, that I should just pay the replacement cost for the DVD that didn't show up. I'd hate to cancel given how much cheaper it is than renting from Blockbuster.