Quote:
Originally Posted by Lubicon
Well done CRA. The software issue that prevented my from Net filing has finally been fixed. But now my Netfile account is locked due to too many unsuccessful attempts and the only way to unlock is to call CRA and have someone unlock it. Why TF can't I do that by logging into my CRA account and doing it myself? But no, I have to actually call and talk to someone. Which I tried yesterday and after spending an hour on hold they promptly said the offices were closed for the day and to try back another day and hung up.
Edit:
And naturally the only time to call is during business hours. When I am at work, and when I do not have access to my tax files which are on my computer at home. And when I should be working for my employer rather than spending time on the phone doing something I should be able to fix myself.
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Quote:
Originally Posted by cSpooge
To be fair to them it is proper security not to allow you to unlock it online. If it could all just be done online bad actors would take advantage of that. CRA is open 430 - 2100 MT so that is hardly business hours.
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Quote:
Originally Posted by Lubicon
I'm not sure I understand the logic here. I can access my CRA account online and do pretty much anything I need to including changing direct deposit information, setting up MFA etc. Only thing I apparently cannot do is unlock my Netfile so I can actually file my taxes.
It's not my entire account that is locked, just the Netfile portion.
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The problem is that is EXACTLY how CRA was breached for what we think may be several hundred millions of dollars. There is NO test/verify on Netfile, so hackers (allegedly) obtained access to CRA "MyAccounts" through (again, allegedly) spoofed H&R accounts, stole SINs and other identifying info, created fake T4s etc with large tax amounts and then NETfiled returns in those peoples' names before they could do so AND changed their banking info....result....tons of money to criminals.
Why? Because CRA never checked the creds of those T4 filers OR of the NETfilers.
It's a widespread issue and its been primarily downloaded on us poor tax practictioners this year. They "fixed" the T4 problem by requiring additional...and VERY SLOW logons...with additional info added to each T4. THEN they screwed with our access to Rep A Client...(our version of your online MyAccount) to deny all kinds of access and utility. Then they decided that y'all could file just fine by next Wednesday despite everything.
CRA is as incompetent as it comes to security. They implemented what is possibly the stupidest form of 2FA for us, yet did nothing for most regular taxpayers unless they'd already been breached. Yup....really smart.
Try getting a non-techie person, or certain disabled or just unwilling people, to get an online account at CRA. It's not a fun process, and CRA keeps telling everyone that's where they're going.
Fun times!
Complain to your MP when you get one.