Quote:
Originally Posted by bossy22
Our Tesla will no longer charge when the battery is cold. It was -2 in Canmore and my wife was stuck there for an hour trying to get it to charge. She just drove home instead and just made it. She tried to charge at home. No dice. I had to turn the garage heater on so she could eventually charge the car. They are dumbfounded because the logs don't show anything.
So now it's in the shop. They no longer have loaners, uber credits or even a shuttle. My wife had to get herself an uber to get to work. Even Chrysler has shuttles for effs sake. Tesla service has always been ####.
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I'm no expert, but my first guess is that the battery warmer isn't working correctly, thus the battery is too cold to charge? But then I'd assume there should be a log about a battery warming issue or battery temp being too low? Totally bizarre and definitely doesn't seem like a common issue.