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Originally Posted by calgarygeologist
The government is antiquated and needs a modernization which also means that some jobs losses will be expected. I need to renew my passport in the next few months. Paper and mail is the only option for requesting a new passport which means that there is a multitude of people sitting in an office in Gatineau opening up letter, scanning papers, likely transposing information from that paper into a software form and finally processing the application. I have no idea why the information can't just be entered by the public into a government system to cut down on time and effort. They should be able to create a portal for using a selfie as a passport photo as well.
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Good news, they are working on it:
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Online passport renewal is now available
We’ve introduced online passport renewal for adults, starting with a small number of people. You may be randomly offered the online application if you need your passport in 20 business days or more.
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https://www.canada.ca/en/immigration...form-fees.html
It's not like we've made no progress on modernizing things, and a 10 year passport should have enough checks to keep it secure from fraud.
Coming home from Mexico I took a moment to enjoy just how great re-entering Canada is compared to the past. I filed my info in ArriveCan. I have a new phone, and hadn't set it up, but once the plane landed I got data, entered all the info on the taxi in, then went to a machine, did a quick scan and photo(no line despite being mid-plane) and walked on out. No more soul crushing line mazes where you get grilled about returning home. My point is, it's not all garbage.