Quote:
Originally Posted by Locke
WTF are they all doing?
I called CRA on Monday on behalf of a client and the wait time was over 6 hours.
Do they actually do any work?
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The government is antiquated and needs a modernization which also means that some jobs losses will be expected. I need to renew my passport in the next few months. Paper and mail is the only option for requesting a new passport which means that there is a multitude of people sitting in an office in Gatineau opening up letter, scanning papers, likely transposing information from that paper into a software form and finally processing the application. I have no idea why the information can't just be entered by the public into a government system to cut down on time and effort. They should be able to create a portal for using a selfie as a passport photo as well.