Quote:
Originally Posted by stazzy33
UPS really grinds my gears. I ordered a phone case off Amazon that was $35 plus $10 in shipping charges. It came from the States and when it crossed the border there was a charge for GST. Cool, no worries, I'll pay the taxes on it since Amazon missed out on that. UPS says nope, there's more, you have to pay us $30 in brokerage fees. On a $35 phone case...
I call their customer service and am told if the package is less than $40 in value they'll waive the fees and to email this one address and they'll get it sorted before the package arrives. The CS agent specifically notes that shipping fees are not included in the cost of the package. Email the address, get a bot reply saying they'll get back to me in 24 - 48 hours. Cool. 48-hours later UPS dude is at my door saying I owe $30 for the package and still haven't heard back from the email. Tell delivery guy to hold on to the package. Call customer service again, they tell me to email this other address. Email other address they tell me the value of my package is $45 cause it includes shipping, which is the opposite of what the CS agent on the phone told me. I email back, hear back once, then radio silence.
#### UPS.
Does anyone have any experience getting these stupid brokerage fees waived without going to self-clear? I live outside of Calgary and can't get to the CBSA office during their 10am - 4pm hours of operation.
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I thought those things were no longer happening. Years ago was told to never us UPS or buy anything that uses them. USPS,FEDEX.