Quote:
Originally Posted by Erick Estrada
I received a FedEx notice that the package was delivered and when I looked at the photo it was definitely not my front door so I immediately call FedEx and they start a case. It was within an hour of the delivery notice so the hope was the driver would go back and get it but after three days of no response it was clear that FedEx isn't getting it back so I contact Valve and tell them what happened and they then open up a case with FedEx. The photo is ample evidence of misdelivery so I imagine FedEx has insurance that and they will reimburse Valve. Meanwhile Valve is sending me out a replacement unit. I guess someone gets an expensive piece of hardware for free at the end of the day as they clearly decided to keep it. Same with my other order which was a smaller Amazon order.
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That's rough. I always wondered if these delivery systems put a GPS tag on the photo when they take a picture of the delivery. Though I suppose it's way easier (and maybe less expensive in some cases) to deal with an insurance claim, then it is to try and retrieve a misdelivered package.