Quote:
Originally Posted by Monahammer
I was thinking about this recently as it happened to my brother. Ultimately, it must be some sort of insurance the courier has that covers the cost of a replacement for you when they misdeliver? Do they have recourse to try and retrieve the item from the place they delivered it to improperly? The vendor certainly isn't eating this.
But then, how does the insurance system for these things work? Is this tied to the homeowners insurance pool, increasing rates?
The complexity of our modern society for trivial #### gives me profound megalophobia.
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I received a FedEx notice that the package was delivered and when I looked at the photo it was definitely not my front door so I immediately call FedEx and they start a case. It was within an hour of the delivery notice so the hope was the driver would go back and get it but after three days of no response it was clear that FedEx isn't getting it back so I contact Valve and tell them what happened and they then open up a case with FedEx. The photo is ample evidence of misdelivery so I imagine FedEx has insurance that and they will reimburse Valve. Meanwhile Valve is sending me out a replacement unit. I guess someone gets an expensive piece of hardware for free at the end of the day as they clearly decided to keep it. Same with my other order which was a smaller Amazon order.