Quote:
Originally Posted by marsplasticeraser
For the expansion I would have thought they would have said "We like how the terminal at XYZ airport operates, let's use that as a starting point".
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That's exactly what they did, and they did it reasonably well.
The problem is that the
modus operandi of the airports they modeled don't really jive with North American travellers, so it flopped. Then, they took far too long to acknowledge it was a flop.