[undercoverbrother]

Originally Posted by RW99

I just had one of my worst trips with Westjet and wondering if this is normal. It started with me getting the dreaded SSSS on my ticket for the 1st time. I know that's not on Westjet. But why is their customer service line pre-security so freakin long? I can usually avoid with self check in and bag drop that works like 50% of the time. But why in Calgary can they only have a few agents working and why are soo many people in this line? Does everyone have issues with their tickets? I get not having a lot of agents at their destination cities, but we shouldn't have to wait for 90 minutes pre-security in Calgary.

The return from JFK was not much better. The bag drop was not working. There is only one line for everyone, only those self checking without checked bags can head to security. The rest are in the long single line. No one is out trying to help those trying to get bag tags, waited for 60 minutes in this line. Then Westjet seemed to rent the worse gate at JFK, a remote gate with busses that adds 40 minutes to the boarding process. I've been to JFK a few times before, was a new experience for me.

I don't usually need to stand in line pre-security, are these kind of delays normal? What is everyone else in the line trying to do?

What is SSSS