I am going through this right now. We settled on a fair price and the car was in a tow compound and I had to release it to them. They asked me to take a picture of the ownership with my signature on it and they would release my claim. A week goes by and they sent me an envelope and a letter asking for the ownership of the car, I guess the pictures were not enough. Its been a week and a half since then and I still have not received my claim. I tried calling them today, got my adjusters voicemail that said he was out of the office this week. Talked to another adjuster who put me on hold to look into it and was told the adjuster that is handling it was on the phone and would call me back which doesn't make sense as his voicemail says he is not there, then she hung up on me. Nobody called me back. What a nightmare this is.
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