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She doesn’t give legal advice. She does wills, etc. and has done it for approaching 30 years. Wills are not hard if know what you’re doing. We bought packages for our children and have sent family and friends. I trust her.
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This is like saying “my friend that isn’t an electrician isn’t performing electrical work, he’s just helping me wire my basement!”.
Offering will preparation services is giving legal advice. Wills are not some pseudo-legal side project that anyone should be assisting people in preparing. They are complex legal documents, based on hundreds of years of precedent, and risk significant legal consequences if prepared in a negligent manner. That’s the point that Troutman is making. You can have anybody help you prepare a will, and that’s fine. But if they make an error in doing so which results in thousands of dollars of legal fees to resolve (often hundreds of thousands), then the person that is ultimately responsible for that is uninsured.