Quote:
Originally Posted by calgarygeologist
Basically, demand that they email you copy of the market report. Find your own comparables and negotiate from there.
Edit: I found my old emails with the insurance company and finding my own comparables and doing some negotiating resulted in a 10% higher payout.
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This was pretty much my experience. A few YMMV tips/experiences:
- The adjuster and/or the person on the other end of the line is not your friend. They want you to agree as quickly and with as little money as possible.
- I believe they are to include GST in the payout. Many offers will not include it (or they'll say it's already included but of course it won't specify).
- You are in your rights to get the market valuation report for your vehicle. Read it all very carefully. Poke holes in everything. The last time I dealt with it, they took a variety of not-even-close comparables and got the average calculation wrong.
- Find your own listings. Argue why yours (at a higher valuation) are more relevant and why their comparables are a joke.
- They will likely not accept Kijiji/FB listings.
- It'll draw out the process (which is kind of the point), but you can always bring up resolving the gap in what they're offering and what you expect with an ombudsman.