If they are going to have someone come look at the car, make sure the inside is spotless. They rank vehicles based on condition, and since the exterior is damaged, you want to make it look like you really cared for the car. A back seat full of fast food trash gets you knocked down pretty quick. My dad has used this method on a few of the step-sisters collisions and always gotten the highest ranking for payout. Sure, it's superficial, but it seems to work.
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