Yeah, it's ridiculous, but for the last year and a half or so if you actually request a cancellation they'll give you super low prices to stay. The simplest/safest way to do it is:
1) Request a cancellation date well into the future (a month or so).
2) They'll likely offer you a deal to stay, but it won't be their best, so proceed with the cancellation request.
3) They'll likely email you or call you to put you in contact with their retentions department in a last ditch effort to keep you. That's when they bring out the $50-60 plans with several hundred dollars in bill credits.
4) If #3 doesn't happen, you can either rescind the cancellation request and stay with them at whatever their best offer was, or change to a different provider.
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