Quote:
The Canada Revenue Agency (CRA) has extended its call centre hours following revelations that Canadians in different time zones were having issues reaching agents.
The Office of the Taxpayers' Ombudsperson found that the CRA's phone system was preventing callers from connecting with an agent if the contact centre was not open in the time zone associated with their phone number, regardless of where the caller currently resides.
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https://www.ctvnews.ca/canada/canada...ents-1.7010734
"This just in...Time Zones are a thing!"
Also CRA are jaw-droppingly incompetent.
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