Quote:
Originally Posted by iggy_oi
They sent me an email saying my upcoming flight has been cancelled and that their are no other flights they can move me to. No big deal, I get it with all the planes that got hail damaged last week. So I rebook my departure flight with a different airline and about an hour later I get an email from westjet saying they’ve now moved my departure flight to the following day(which I can’t do) and that if I don’t want to accept the change to call them to cancel it. So I call and of course I get the automated message that they’re too busy to accept any more calls. Can’t make this stuff up.
Edit: just got into the customer service queue. Any bets on the over/under for how long I’m going to be on hold? Lol
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I check in, then 13 hours before the flight, I get a message I was rebooked to a flight that was 37 hours later due to maintenance. It wasn't going to work as I'd be flying after the event would be over. No other flight options on other airlines on the day I needed to leave (even called a travel agent to verify at 9 PM). Agent found nothing, then one that was barely passable (one ticket only, not two), but like 3x what I originally paid and flight lands 16 hours later than originally intended.
Within 2 hours, it was obvious. We're driving 13 hours to stay on schedule in making this event.
Self serve options inadequate. I'm sure they're going to play the "uncontrolled maintenance due to weather" card. I've tried calling in 2 times a day for the last 5 days and couldn't even get into a queue.
Meanwhile the phone is going off for 24 hours for like 8 meal tickets and hotel vouchers (I don't need that and I think they know that), but I can't contact them. I try another method and I get a message saying the flight was rebooked and I'm not allowed to contact them about a flight until 72 hours has passed from the flight departing (not 72 hours from when it was actually supposed to depart). That's stupid. Call Westjet again this afternoon and I'm also going to sit down tonight and do a quick check to see if they'll do anything and if no written promise for a resolution tonight (ie: Thanks for info, we will check it in X hours.) I'm going to check some details and put up placeholders on travel insurance.