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Ford Prefect · 06-20-2007, 10:38 PM

Shawnski ... sorry if I offended. Maybe I've just had bad luck with Telus, but I've had a lot of bad experiences over the years. My problems have ranged from them arbitrarily changing my billing cycle to their advantage (for my internet connection), to failing to honour a service contract on a business system, to holding my toll free number hostage when it wasn't housed with them in the first place. I'll grant your point that it is surely not their intent to rip me off, and my "crookedest" comment was an emotional one. Their "systems" however have caused me a lot of problems. Even on simple stuff. Today for example, I called them to let them know that I was getting somebody else's phone bill, in addition to my own, by mistake ... another person's name but my address. I've returned the other person's bill through Canada Post for the last two months, so I thought today I would try calling them instead. I was told by Telus's service rep that they couldn't call the account holder themselves to straighten things out, even though I was able to give them the account owner's name, address and phone number (I found this info in the phone book!). I was told the person had to call Telus themselves and instruct them to correct the address on the bill. The problem with that as it turns out, is that the account holder has been calling Telus herself for two months trying to get the address corrected. The person in question has lived at her current address for 25 years, but for some reason Telus's "system" arbitrarily changed the address on her account to my address. Telus is threatening to disconnect her phone because her payments are always late because she hasn't been getting her bill. So ya, Telus is not out to deliberately rip anybody off, but their systems wind up doing it anyway. The net result is the same.

PS-I understand what you're saying about the complexity of some of Telus's systems and plans, and the potential for innocent mistakes. The biggest complaint I guess I've had over the years is a lack of common sense that I've encountered when trying to get some of these systems glitches corrected. Today's episode with the third party bill coming to my address brought all those past experiences to mind again.

06-20-2007, 10:38 PM	#14
Ford Prefect Has Towel, Will Travel Join Date: Jul 2006 Exp:	Shawnski ... sorry if I offended. Maybe I've just had bad luck with Telus, but I've had a lot of bad experiences over the years. My problems have ranged from them arbitrarily changing my billing cycle to their advantage (for my internet connection), to failing to honour a service contract on a business system, to holding my toll free number hostage when it wasn't housed with them in the first place. I'll grant your point that it is surely not their intent to rip me off, and my "crookedest" comment was an emotional one. Their "systems" however have caused me a lot of problems. Even on simple stuff. Today for example, I called them to let them know that I was getting somebody else's phone bill, in addition to my own, by mistake ... another person's name but my address. I've returned the other person's bill through Canada Post for the last two months, so I thought today I would try calling them instead. I was told by Telus's service rep that they couldn't call the account holder themselves to straighten things out, even though I was able to give them the account owner's name, address and phone number (I found this info in the phone book!). I was told the person had to call Telus themselves and instruct them to correct the address on the bill. The problem with that as it turns out, is that the account holder has been calling Telus herself for two months trying to get the address corrected. The person in question has lived at her current address for 25 years, but for some reason Telus's "system" arbitrarily changed the address on her account to my address. Telus is threatening to disconnect her phone because her payments are always late because she hasn't been getting her bill. So ya, Telus is not out to deliberately rip anybody off, but their systems wind up doing it anyway. The net result is the same. PS-I understand what you're saying about the complexity of some of Telus's systems and plans, and the potential for innocent mistakes. The biggest complaint I guess I've had over the years is a lack of common sense that I've encountered when trying to get some of these systems glitches corrected. Today's episode with the third party bill coming to my address brought all those past experiences to mind again. Last edited by Ford Prefect; 06-20-2007 at 10:51 PM.