Quote:
Originally Posted by fotze2
Why does absolutely everything suck worse than 10 years ago. Ordered flowers for the wife’s birthday a few days ago for today. Of course they say they will deliver in the next few weeks after multiple email confirmations to be delivered today. Twat cunstomer service is just the worst. They can’t just say they screwed up, nope, just bullcrap. Hope it brightens her day when they arrive and zero chance of a refund. What? Just say it’s a screwup and give my money back. Nope. This stuff was so seamless not very long ago. Absolutely no recourse now. I could do a chargeback but that process is now so cumbersome that it’s not worth it. On the phone with banks today, they do everything to avoid talking to people. The language barrier is so insurmountable. No one knows how to do anything.
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I feel your pain and I am seeing it more and more everyday with the most basic of tasks, requests or scenarios. It's beyond maddening. You try to pay cash for an item, it's a disaster, no change or improper change or they don't know how to break bills for a proper tip.
Banking? Oh my lord, I left a big 5 bank 10 years ago and I still need to show them how to do the most basic of transactions/requests.
Tire rotation the other day and my steering wheel has an extreme shake afterwards, like extreme. Shop manager says its normal
I force them to take it in and they reverse the change and causally mention 1 tire is separating from it's treads. When questioned about fairly new tires under warranty, was told it was void due to them being summer tires (they are all seasons) and are not mud and snow (logo on tire indicates m+s) I wonder if I get killed in an accident they are liable? LOL
The absolute best one lately is a hail insurance claim from my car. "Due to a cash settlement in lieu of repairs, you no longer have hail coverage"
There is no cash settlement, your insurance company paid for the repairs, the shop received payment and the car is looking great. No amount of convincing. I literally don't think a single person in multiple departments has the brain capacity to actually verify payment was sent to an autobody shop. There is no disputing this. Every useless manager keeps repeating the same garbage notes on file. Escalated to the insurance regulator and most likely CEO/media.
It's getting to the point with things where I think the strategy might just need to be small claims court for a lot of these disputes. At least you get to the attention of legal department where hopefully people just make a business decision to get to the bottom of something.
Common sense and actually listening to customers and impowering your staff to fix basic issues is a lost form. Everybody is scared and needing approval. No independent thought on problem solving.