Bought a Dyson vacuum 2 years ago.
Beater bar motor burned out. Vac is still under warrantee.
Customer service agent says the replacement motor is out of stock. They'll sign me up for a "email alert". A month goes by. I call back. They say that's unacceptable, they'll replace the vacuum with a newer model(!) They need my address. I send it.
Crickets.
2 weeks later I call back - I'm told the part is out of stock. They can't send me a new vacuum, that was a mistake on the part of the previous agent.
The part is available from the Dyson store on Amazon for $90. They can't send one of those to me.
Is the goal of customer service to just rely on the runaround till the clock runs out? Am I supposed to get some social media influencer to go on a rant for me?
WTF?
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