I'd start with publishing delivery charges, rate riders, etc. on everyone's bills. We show the math for the energy charges: we should show it for everything else.
With respect to pushback in rate proceedings: in my experience the average consumer doesn't even know the AUC exists, let alone what they do and that they have rate proceedings in the first place. Hence the anger at the situation: they have no idea what the charges on their bills are, just that they're there and it doesn't seem to matter how much energy one uses, and they feel they're getting ####ed one way or another.
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