Quote:
Originally Posted by nik-
They know that. It's a bull#### line to give to people while they keep costs of support down.
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My wife knows too leave the house when I am about to phone some company because she knows I am going to be come irrationally angry at them and that gets her wound up.
Everything about contacting support pisses me.
Asking for your account and password and birthdate, etc, before you actually talk to someone. Then when you get someone, they ask all the same things. I've taken to saying "nah, I already told you all that, don't care, you know my account number, why did you ask for that". This also applies to the chatbots (good fata are they the worst).
Now I expect some boob to say "Well actually they have to ask for that again because legally bla bla bla".
Shaw just cannot ever seem to add me to the account, so they ask to talk to my wife, I say she is not here. Sorry we cannot authorize you. So I phone back and just say I'm her. Real crack security you got there guys.
The weirdest thing is that the company's that seem to have the least security in this are banks. The companies with the most to lose don't seem to have any of this ridiculous redundancy. I still have my Royal Bank password from at least 20 years ago. Five minutes and I am talking to someone. But good god if you want to see my air miles account with 20 points, that needs an affidavit.
Rogers is another level of hell. Last call I looked at my phone after "establishing my identity" and it was 41 minutes before it was established. It was over the top ridiculous, multiple departments, exactly like Peter Griffin getting Consuela to jot down a number but X 10 ridiculous. Put it on speaker phone and my kids were howling.
And this stuff is WAYYY worse than ten years ago, imagine how its gonna be ten more years from now. Companies will have to give out 3 Flex days a month so their employees can dedicate them to phoning their service providers.