Guy gets some money back after the Air Canada chatbot told a guy the incorrect information about bereavement airfare rates and policies. The Civil Resolution Tribunal ruled that Air Canada's argument that it can't be held responsible for its own chatbot didn't fly.
https://gizmodo.com/air-canada-chatb...und-1851263670
Of course the "fix" will be to put a disclaimer "Sorry this useless tool on our website can give false information, don't trust it."