I think there is a challenge in creating roles that are filled by people vs people who fill roles they are good at. In a small organization you can custom fit people into the needed skill sets so making that day to day decision on what road needs plowing works. When that needs to be done by 100 people to roughly the same standard that individual distributed decision making becomes much more difficult to implement. Your quality of person in the role has to drop and you can’t match the role to the skill set. Things become so much less flexible as organizations get bigger.
One might say you need to push down and allow distributed decision making. The challange becomes managing risk in the absence of clear rules.
I think military’s would be an interesting look at good distributed decision making models but then you look at the ratio of training hours to duty hours to get to the point you are good at it and it might not be efficient.
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